1. How many years warranty of your items?
12mm size Pixel LED 1 year warranty
SMD products 2 years Warranty,
Power supply, SD card we dont offer any warranty
(before delivery ,we make testing and we can sure it's qualitied )
2. I find the LED products no working with the controller , what should I do ?
Send a email to email@example.com , the products engineer will reply you within 8hours ,they will help you figure out what's the problem happened.
3. When some LED products defective after a few month, what should I do ?
Get in touch with firstname.lastname@example.org , our salesman dont or will not reply this question ,please go with support man for a better solution.
4. Can I get a free replacement if we had defective item during warranty time?
Yes, you can and we will .
A. the pixel LED usually we make 20--50 pcs per strand ,when 1 pcs broken We can not re-make 50pcs free , we only make 2 pcs new for you.
B. the flexible strip usually 5m in a reel , when one or serveral LED damaged in any meter , we only could re-make 1 meter new for replacement but when the whole 5m strip had quality problem ,we're surely make new one for you.
C. the LED rigid bar when IC burn by it's own electronic problem,we make new for replacement.
D. the Power supply ,SD card very easy to get damage when circurt short and it's hard to analysis ,so we dont offer warranty.
E. SD controller we offer 1 year warranty . when it's broken, we need you ship back and we ship the new one to you .
We had the confidence about our products offering , when there are quality problem.
We always responssible for it , and we're reasonable man and we hope you too.